Contact Us

Thank you for visiting pempp. If you have any questions about your order, shipping, returns, refunds, product information, sizing, or payment, please contact us using the information below.

Customer Support

Email: info@pempp.com
Phone: +1 225-350-1725
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, promotional periods, or high-volume periods.

Office Address

pempp
1 Trella Pl
Lackawanna, New York
United States

Please note that this is our office address. It may not be the correct address for returns.

If you need to return or exchange an item, please contact us first at info@pempp.com and wait for return instructions. Returns sent without prior authorization or sent to the wrong address may not be accepted.

What to Include When Contacting Us

To help us assist you efficiently, please include the following information when contacting us:

Your order number, if applicable
The email address used to place the order
Your full name
A brief description of your question or issue
Photos, if your item arrived damaged, defective, or incorrect

Common Reasons to Contact Us

You may contact us for assistance with:

Product details
Size or fit questions
Order status
Shipping and tracking
Address correction requests
Order cancellation requests
Returns and exchanges
Refunds
Damaged, defective, or incorrect items
Payment or checkout questions

Order Changes and Address Corrections

If you need to change your order or shipping address, please contact us as soon as possible.

We may be able to help if the order has not yet been processed, packed, shipped, or transferred to the carrier. Once an order is in transit, changes may not be possible.