Privacy policy
Last Updated: May 21, 2026
pempp operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated online shopping experience for women’s apparel and related products.
This Privacy Policy describes how pempp collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase through our website, communicate with us, or otherwise interact with our services.
Our store is powered by Shopify, which enables us to provide our online store, checkout, payment processing, order management, and other related services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual.
Personal information does not include information that has been anonymized, aggregated, or de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with our website, where you are located, and applicable law, we may collect or process the following categories of personal information:
Contact Information
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account contact details
Order and Transaction Information
This may include:
- Products you view, add to cart, purchase, return, exchange, or cancel
- Order number
- Purchase history
- Return and refund history
- Shipping and delivery information
- Customer service records related to your order
Payment Information
This may include:
- Payment method details
- Billing information
- Payment confirmation details
- Transaction details
Please note that payment card information is processed by Shopify, payment processors, or other secure payment service providers. We do not intentionally store full credit card or debit card numbers on our own systems.
Account Information
If you create an account, we may collect:
- Username or account login information
- Password or authentication credentials
- Account preferences
- Saved addresses
- Order history
- Communication preferences
Communications With Us
When you contact us, we may collect information you provide, including:
- Customer support inquiries
- Return or exchange requests
- Product questions
- Feedback or reviews
- Photos or documents you submit in connection with damaged, defective, or incorrect products
Device and Technical Information
We may collect information about your device and browsing activity, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring URLs
- Pages viewed
- Date and time of visits
- Cookie identifiers
- Other similar technical information
Usage Information
We may collect information about how you interact with our website, including:
- Products viewed
- Search activity
- Cart activity
- Checkout activity
- Website navigation behavior
- Interaction with marketing emails or advertisements
Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
For example, when you:
- Place an order
- Create an account
- Subscribe to emails
- Contact customer support
- Request a return or exchange
- Submit a review or inquiry
- Provide information during checkout
Automatically Through Our Website
We may collect information automatically when you visit or use our website, including through cookies, pixels, tags, log files, and similar technologies.
From Shopify and Service Providers
We may receive personal information from Shopify and other service providers that help us operate our store, process payments, fulfill orders, provide customer support, analyze website performance, prevent fraud, and provide marketing services.
From Business and Marketing Partners
We may receive information from advertising networks, analytics providers, marketing platforms, and other third-party partners, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use your personal information to operate our store and provide our services, including to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and tracking updates
- Process returns, exchanges, refunds, and cancellations
- Manage your customer account
- Respond to customer service inquiries
- Maintain order records
- Improve our website, products, and customer experience
- Personalize your shopping experience, such as showing products that may be relevant to your interests
Marketing and Advertising
We may use your personal information to send marketing and promotional communications, where permitted by law, including:
- Email promotions
- Product updates
- Special offers
- Abandoned cart reminders
- Personalized advertisements
- Retargeting advertisements on third-party platforms
You may opt out of promotional emails by using the unsubscribe link included in our marketing emails.
Even if you opt out of marketing communications, we may still send non-promotional messages, such as order confirmations, shipping updates, account notices, policy updates, or customer service messages.
Security and Fraud Prevention
We may use your personal information to:
- Verify transactions
- Detect and prevent fraud
- Protect against unauthorized access
- Secure our website and checkout process
- Investigate suspicious, fraudulent, illegal, unsafe, or malicious activity
- Enforce our policies and terms
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Communicating With You
We may use your personal information to communicate with you about:
- Orders
- Payments
- Shipping
- Returns and refunds
- Product inquiries
- Customer support issues
- Policy updates
- Account-related matters
Legal and Compliance Purposes
We may use your personal information to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Enforce our Terms of Service and policies
- Protect our rights, property, and business interests
- Resolve disputes
- Participate in legal proceedings where necessary
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support website functionality, analytics, advertising, personalization, and fraud prevention.
Cookies may help us:
- Remember items in your cart
- Enable checkout functionality
- Understand website performance
- Analyze visitor behavior
- Provide relevant advertising
- Improve the customer experience
You may be able to manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business, operational, legal, and commercial purposes, including:
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information in connection with hosting our store, operating checkout, processing transactions, providing analytics, supporting fraud prevention, and enabling other store functions.
Service Providers
We may disclose personal information to vendors and service providers that perform services on our behalf, including:
- Payment processors
- Shipping carriers
- Fulfillment providers
- Customer support providers
- Email service providers
- IT and cloud service providers
- Analytics providers
- Fraud prevention providers
- Marketing and advertising providers
Shipping and Fulfillment Partners
We may share your name, shipping address, phone number, email address, and order details with carriers and fulfillment partners in order to deliver your order.
Marketing and Advertising Partners
We may share information with marketing and advertising partners to help us provide relevant advertising, measure advertising performance, and improve marketing campaigns, where permitted by applicable law.
Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising, sale, or sharing under applicable privacy laws.
Legal, Safety, and Business Purposes
We may disclose personal information if necessary to:
- Comply with legal obligations
- Respond to subpoenas, court orders, or lawful government requests
- Protect our rights, property, customers, or business
- Prevent fraud or security issues
- Enforce our policies
- Complete a business transaction, such as a merger, acquisition, reorganization, or sale of assets
Relationship With Shopify
Our store is hosted by Shopify. Information you provide through our website may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than your country of residence.
Shopify may process personal information to provide, protect, improve, and support the services used by our store. Shopify may also process certain information as described in Shopify’s own privacy notices and policies.
To learn more about how Shopify processes personal information, you may review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Depending on where you live, you may have rights related to personal information processed by Shopify.
Third-Party Websites and Links
Our website may include links to third-party websites, platforms, tools, or services. These third-party websites are not operated or controlled by us.
If you visit a third-party website, you should review its privacy policy, terms, and security practices. We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.
The inclusion of a third-party link does not necessarily imply endorsement of that third party or its services.
Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at info@pempp.com so that we may review and delete the information where required by applicable law.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.
Security of Your Information
We use reasonable administrative, technical, and organizational measures to help protect personal information.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
You should avoid sending sensitive or confidential information to us through unsecured communication channels.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
- Provide our services
- Fulfill orders
- Maintain customer accounts
- Process returns and refunds
- Comply with legal, tax, accounting, and reporting obligations
- Resolve disputes
- Enforce our agreements and policies
- Prevent fraud and protect our business
Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
Right to Access or Know
You may have the right to request information about the personal information we collect, use, disclose, sell, or share about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to certain exceptions.
Right to Correct
You may have the right to request that we correct inaccurate personal information.
Right to Portability
You may have the right to request a copy of certain personal information in a portable format.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or the use of your personal information for targeted advertising, as defined by applicable privacy laws.
Where required by law and technically feasible, we will honor applicable opt-out preference signals, such as Global Privacy Control.
Right to Limit or Object to Processing
If you reside in certain jurisdictions, such as the European Economic Area or the United Kingdom, you may have the right to object to or request restriction of certain processing activities.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
How to Exercise Your Rights
To exercise any applicable privacy rights, please contact us at:
Email: info@pempp.com
Phone: +1 225-350-1725
We may need to verify your identity before processing your request. Depending on applicable law, you may also designate an authorized agent to submit a request on your behalf.
We will not discriminate against you for exercising your privacy rights.
Managing Communication Preferences
You may opt out of receiving promotional emails by clicking the unsubscribe link in our marketing emails.
If you opt out of promotional communications, we may still send you transactional or service-related messages, including order confirmations, shipping notices, refund updates, account notices, or policy-related communications.
International Transfers
Your personal information may be transferred, stored, or processed outside the country, state, or region where you live.
Where required by applicable law, we will rely on appropriate transfer mechanisms, such as contractual safeguards or other legally recognized mechanisms, to protect personal information transferred internationally.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us at info@pempp.com.
Depending on where you live, you may also have the right to lodge a complaint with a local data protection authority or appeal a decision regarding your privacy request, where applicable by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal obligations, or operational requirements.
When we update this Privacy Policy, we will revise the “Last Updated” date above and post the updated version on our website. Where required by law, we may provide additional notice.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any applicable privacy rights, please contact us:
pempp
Email: info@pempp.com
Phone: +1 225-350-1725
Office Address: 1 Trella Pl, Lackawanna, New York, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
For the purposes of applicable data protection laws, pempp is the data controller of personal information processed in connection with our store, except where Shopify or another third party acts as an independent controller under its own privacy policy.