Terms of service

Last Updated: May 21, 2026

This website is operated by pempp. Throughout the site, the terms “we,” “us,” and “our” refer to pempp. pempp offers this website, including all information, tools, products, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, browsing our products, creating an account, placing an order, or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, policies, and notices referenced herein or available by hyperlink.

These Terms of Service apply to all users of the website, including without limitation visitors, browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

Any new features, tools, products, or services added to the current store will also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes on our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this website.

You may not use our products, website, or services for any illegal or unauthorized purpose. You may not, in the use of the Service, violate any applicable laws, rules, or regulations in your jurisdiction, including but not limited to intellectual property, consumer protection, privacy, and payment-related laws.

You must not transmit any worms, viruses, malware, or any code of a destructive or harmful nature.

A breach or violation of any of these Terms may result in immediate termination of your access to the Service.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.

Payment card information is handled through secure payment processing services and is encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide accurate and current information on our website. However, we do not guarantee that all information available on this website is accurate, complete, current, or free from errors.

The material on this website is provided for general informational purposes only and should not be relied upon as the sole basis for making purchasing or other decisions.

This website may contain certain historical information. Historical information may not be current and is provided for reference only.

We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information except as required by law.

You agree that it is your responsibility to monitor changes to our website.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 - Products and Services

Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

We make reasonable efforts to display product images, colors, sizes, descriptions, materials, and details as accurately as possible. However, we cannot guarantee that your device screen will accurately display product colors.

For women’s apparel, sizing, fit, fabric texture, color tone, and appearance may vary depending on design, body shape, lighting, screen settings, production batches, and measurement methods. Size charts and product descriptions are provided for reference, and minor measurement differences may occur.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All product descriptions, availability, and pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, except where expressly required by applicable law.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse, limit, hold, or cancel any order you place with us, to the extent permitted by applicable law.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per order, per account, per payment method, or per shipping address.

These restrictions may include orders placed by or under the same customer account, the same payment card, the same billing address, or the same shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, distributors, fraud actors, automated bots, or unauthorized commercial purchasers.

You agree to provide current, complete, and accurate purchase, shipping, billing, and account information for all purchases made through our website.

You agree to promptly update your account and other information, including your email address, shipping address, billing address, and payment information, so that we can complete your transactions and contact you as needed.

For more details, please review our Return & Refund Policy and Shipping Policy.

Section 7 - Payment and Order Review

All payments must be authorized and successfully processed before an order is accepted for fulfillment.

We may use Shopify, Shopify Payments, PayPal, credit card processors, fraud prevention tools, and other payment or risk review services to process payments and review transactions.

We reserve the right to hold, cancel, or refund an order if the transaction is flagged for risk review, appears suspicious, contains inaccurate information, violates our policies, or cannot be verified.

An order confirmation email does not necessarily mean that an order has been accepted, shipped, or fulfilled. It confirms that we have received your order request.

Section 8 - Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated processing and delivery times are provided for reference only and are not guaranteed unless expressly stated otherwise.

We are not responsible for shipping delays caused by carriers, weather, holidays, incorrect addresses, delivery restrictions, service disruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete shipping information at checkout.

Section 9 - Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Items must meet the eligibility requirements stated in our Return & Refund Policy to qualify for return, refund, or exchange.

We reserve the right to refuse returns that are worn, washed, used, altered, damaged, missing tags, missing original packaging, or otherwise ineligible under our policy.

Section 10 - Optional Tools

We may provide you with access to third-party tools, applications, widgets, or integrations over which we do not monitor and have no control.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.

Your use of optional third-party tools is entirely at your own risk and discretion. You should review and approve the terms provided by the relevant third-party providers before using those tools.

We may also offer new services or features through the website in the future. Such new features and services will also be subject to these Terms of Service.

Section 11 - Third-Party Links

Certain content, products, and services available through our website may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, policies, security, or practices of third-party websites or services.

We do not warrant and will not have liability or responsibility for any third-party materials, websites, products, or services.

Please review third-party policies and practices carefully before engaging in any transaction with them.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

Section 12 - User Comments, Feedback, and Submissions

If you send us comments, feedback, reviews, suggestions, proposals, photos, ideas, or other submissions, whether online, by email, by postal mail, through social media, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, and display such submissions, subject to applicable law.

We are not obligated to maintain any submissions in confidence, pay compensation for submissions, or respond to submissions.

We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, or otherwise objectionable, or that violates any party’s rights or these Terms.

You agree that your comments and submissions will not violate any rights of any third party, including copyright, trademark, privacy, publicity, personality, or other proprietary rights.

You further agree that your comments will not contain unlawful, abusive, obscene, misleading, malicious, or harmful material, or any virus or malware.

You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments.

You are solely responsible for the comments you make and their accuracy.

Section 13 - Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect your personal information.

Section 14 - Errors, Inaccuracies, and Omissions

Occasionally, information on our website or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, shipping charges, transit times, availability, sizing, colors, materials, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website or in the Service is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on the website or in the Service, except as required by law.

No specified update or refresh date should be taken to indicate that all information has been modified or updated.

Section 15 - Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the website, products, or services:

1. For any unlawful purpose;
2. To solicit others to perform or participate in unlawful acts;
3. To violate any international, federal, state, provincial, or local laws, rules, or regulations;
4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
5. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or other protected status;
6. To submit false or misleading information;
7. To upload or transmit viruses, malware, or malicious code;
8. To collect or track the personal information of others;
9. To spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar harmful activity;
10. For any obscene, abusive, or malicious purpose;
11. To interfere with or circumvent the security features of the Service or any related website;
12. To place fraudulent, abusive, or unauthorized orders;
13. To misuse promotions, discount codes, chargebacks, returns, or customer support processes.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

Section 16 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our website or Service will be uninterrupted, timely, secure, error-free, or free from harmful components.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

Your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are provided “as is” and “as available,” except as expressly stated by us or required by applicable law.

To the fullest extent permitted by applicable law, we disclaim all warranties and conditions of any kind, express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall pempp, our owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, arising from your use of the Service or any products purchased through the Service.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for certain damages, in those states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be waived by contract.

Section 17 - Indemnification

You agree to indemnify, defend, and hold harmless pempp, our owners, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

• Your breach of these Terms of Service;
• Your violation of any law or regulation;
• Your violation of the rights of a third party;
• Your misuse of the website, products, or services;
• Your submission of false, inaccurate, or misleading information.

Section 18 - Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.

Section 19 - Termination

The obligations and liabilities of the parties incurred before the termination date shall survive termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services or any part thereof.

Section 20 - Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website, constitute the entire agreement between you and us and govern your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 21 - Governing Law

These Terms of Service and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.

Where applicable consumer protection laws provide you with mandatory rights in your place of residence, nothing in these Terms is intended to limit those rights.

Section 22 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Section 23 - Contact Information

Questions about these Terms of Service should be sent to us at:

pempp
Email: info@pempp.com
Phone: +1 225-350-1725
Office Address: 1 Trella Pl, Lackawanna, New York, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

Please note that our office address is not necessarily a return address. For returns, please contact us first and follow the instructions provided by our customer support team.